Shipping policy
We know how important it is to receive your passion product when you want them, especially if you have ordered something for a specific occasion.
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US Domestic Shipping
Shipping is free for all Arttitude US domestic orders.
All orders are shipped from San Jose, CA.
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International Shipping
Shipping is free for all Arttitude orders for the following countries:
France, Italy, Germany, Spain, United Kingdom, United States, Canada, Australia, New Zealand, Switzerland, Singapore, Republic of Korea, Saudi Arabia, Taiwan Region, United Arab Emirates, Japan, and Hong Kong SAR.
All orders are shipped from San Jose, CA.
Taxes on international order outside of US:
Prices don’t include taxes and duties. The recipient of the package is responsible for all duties/taxes. These fees are not included in the price. We have no control over these charges and cannot predict what they may be. It is strongly recommended to check with your local agency for an estimate of these fees prior to placing the order. Customs policies vary from country to country.
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Delivery times
All our products are made limited edition, numbered from a series, and will arrive with an authenticated certificate.
Processing: For all garments and clothing lines, please allow 4-6 business days for your order to be processed and shipped. For all sneakers, suitcase covers, sunglasses and swimwear please note that we take 10-15 days to ship as they are customized to your size.
Delivery: Please allow 2-5 business days for domestic and international delivery.
That small print: Just one more thing… *We aim to meet these delivery times, but deliveries may take a little longer during busy periods (including sales). Occasionally tech updates to our systems or extreme weather conditions will mean these delivery services aren't available.
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Tracking Your Order
Once your order has shipped, we will email you a tracking number and a link to track your package.
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Shipping Address
Please ensure that the shipping address provided is correct and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. Delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable.
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Delivery Issues
If your package is marked as delivered, but you have not received it, please get in touch with us within 48 hours of the delivery date so we can investigate and resolve the issue. If your package is lost in transit, we will work with the shipping carrier to resolve the issue and replace your order if necessary.
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Final Sales
All sales are final and cannot be returned for exchange or refund.
Please note that once an order has been placed, it cannot be canceled or changed.
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Pre Order
Arttitude collects payment for all items purchased on preorder at the time the order is placed.
Once an order is placed, you will receive an order confirmation email. Please note that once an order is placed it cannot be canceled. We cannot change the shipping address or the shipping method selected.
We are unable to price match or make price adjustments.
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What is Route Insurance?
Route is an optional premium package protection for your Arttitude order. When you add Route at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval by the Route team, for a reorder or refund within 24-48 hours.
Note: If your order does not have Route, Arttitude is not liable for any lost, stolen, or damaged items during shipping.