FAQ's
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Order Status
How do I check the status of my order?
Once your order has shipped, we will email you a tracking number and a link to track your package. You can check the status of your order and follow the delivery process at any time. To do this, enter the order number (from the email you received) and the tracking number on the link. If the tracking doesn’t show any updates or is blank, please allow until your estimated delivery date for your order to be delivered. There may be a delay with your tracking being updated, but it should update soon.
How long are your shipping times?
We will process your order within 2-3 business days, excluding weekends and holidays.
All our products are made limited edition, numbered from a series, and will arrive with an authenticated certificate. We offer standard shipping, which usually takes 2-5 business days to arrive. You can also choose expedited shipping at checkout for an additional fee. Please note that delivery times may vary depending on your location and shipping carrier.
That small print: Just one more thing…
*We aim to meet these delivery times, but deliveries may take a little longer during busy periods (including sales). Occasionally tech updates to our systems or extreme weather conditions will mean these delivery services aren't available. Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date.
I'm still waiting for my order
Has the estimated delivery time for your order expired? We kindly request that you allow for a few additional days for the delivery to be completed, especially during periods of high demand. Our diligent carriers are tirelessly working to ensure the timely arrival of your order. We advise you to diligently monitor your provided tracking link for the most up-to-date information.
In the event that your order does not reach you within the specified timeframe, we kindly ask that you inform us within 30 days from the original expected delivery date. We assure you that we will make every effort to assist you in resolving any issues that may arise.
Returns & Refunds
How do I return an item?
We understand that sometimes online purchases may not work out as you desired.
You can return any item to us within 28 days of receiving your original order. We don't accept returns after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs. You can pick any delivery service for returns. Please note that we do not pay for the return label. However, we also don’t charge a re-stocking fee.
All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.
After the return is processed, you will receive an email confirmation and will be issued store credits. We do issue refunds when its a manufacturing defect. We are a limited-edition, custom-made brand and we pride ourselves on our artisanship and making our customers happy with the art piece that they purchased.
I’ve paid with ‘Pay in 4 payments with ShopPay– How do returns work?
Please be advised that the process of returning items to our warehouse may require a period of up to 14 days for transit and subsequent processing. Rest assured, once your return has been processed, you will receive a notification via email informing you of its completion.
If you have indeed returned your entire order, our system will adjust the corresponding invoice, and ShopPay will initiate a refund for all payments made thus far. This refund will be credited back as store credit. Furthermore, any remaining installments yet to be paid will be subsequently canceled.
Should you have returned only a portion of your order, please be aware that your invoice will be adjusted accordingly to reflect the items returned. The outstanding balance will be reduced, potentially resulting in the elimination of an installment or a reduction in the installment costs.
For illustrative purposes, consider the following example:
| Order total: | Initial installment | Return amount | 2nd and 3rd installments | 4th instalment |
| $100 | $25 | $15 | 25 each | $10 |
In the event that a refund amount of $25 is applicable, the existence of a 4th instalment would no longer be necessary and thus be eliminated.
Gift orders
Can I return items I've bought with an E-Gift Card?
Yes, you can return items that have been paid for using an E-Gift Card. You still have 28 days from when you receive your package to return it to us. If you paid for your whole order with an E-Gift Card, the refund will be credited to your as store credit, ready for you to spend straight away.
If you paid with a combination of E-Gift Card and another payment method, we'll refund with the alternative payment method first – then the total will be credited as store credit, ready for you to spend straight away.
Can I have items sent to someone as a gift?
If you want to send something to someone as a gift then you can use their address as the shipping address for your order. We don't display the prices of items on the paperwork when it is a gift.
What if there's an issue with my gift order?
In the unlikely event that there's a problem with the order, we won't be able to discuss any details with the recipient of the package. We can only discuss order and account information with the shopper that the order was placed on.
Returning an item that was a gift
If for any reason the recipient wants to return something, then we'll automatically issue a store credit.
Where can I find my size guide?
Ensuring your utmost satisfaction with every purchase is our priority, and we understand that sizing variations may exist among different brands. To assist you in finding the perfect fit, we provide a comprehensive size guide.
To access the size guide, simply click on the 'size guide' button located on each product page. This invaluable resource presents detailed measurements in both centimeters and inches, size conversions, and guidance on how to accurately measure yourself for an ideal fit.
We currently have 3 different cuts for our clothing.
#Classic |
#Drop Shoulder |
#Fitted |
Standard Clothing |
Oversized Clothing |
Signature Clothing |
|
(Everyday go-to standard style, Japanese Compact Pima Ring-Spun) UNISEX STANDARD SS CREW 6.2 oz, 20/1, 210 GSM, 100% Pima Cotton |
(drop shoulder style, vintage crispy cotton feel) UNISEX DROP SHOULDER SS TEE 5.1 oz, 18/1, 175 GSM, 100% Pima Cotton |
(Fitted style - Soft Supima) UNISEX FITED SS CREW 5.4 oz, 30/1, 185 GSM, 100% Supima Cotton |
Payment:
What Payment options are available?
You can use the following payment methods:
Credit card: Visa, MasterCard, American Express. The total amount will be debited from your card when your order is shipped.
PayPal: if PayPal is available in your country, you can easily make online purchases without having to enter your credit card information on the website. Your account will be debited once your order is complete. To create a new PayPal account, visit paypal.com.
Apple Pay: if Apple Pay is available in your country, you can easily make online purchases without having to enter your credit card information on the website.
Google Pay: If Google Pay is available in your country, you can easily make online purchases without having to enter your credit card information on the website.
We take fraud very seriously so all credit and debit card holders are subject to validation and authorization by both us and the card issuer.
How does ShopPay work?
ShopPay makes your monthly budgeting even easier by letting you spread the cost of your order over 4 interest-free installments paid every 2 weeks. It is only available to customers over 18 with a US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. You must be over 18, a resident of the U.S., and meet additional eligibility criteria to qualify. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout.
When will my Credit Card be charged?
As soon as your order is complete, payment authorization is automatically carried out to verify the validity of the credit card and the availability of funds. The amount is debited later when the order is handed over to the courier. You will then receive an email indicating that the amount has been debited.
Art Member Program
What is Art Member Club?
Your membership bestows upon you Exclusive Access to extraordinary encounters with our esteemed artists, unlocking a treasure trove of Exclusive Content. As a token of our gratitude for your patronage, we extend Exclusive Discounts, including a 25% discount on all full-priced merchandise, and an extra 20% off during our Limited-Edition series Anniversary as a gesture of our loyalty to you.
Be among the privileged few to enjoy Early Bird Access, granting you an exclusive sneak peek into our upcoming collections and the future of art.
As a heartfelt expression of our appreciation, each anniversary will bring you a complimentary phone case, a cherished keepsake symbolizing the enduring bond we share.
What does the membership cost?
Club members are charged $89 a year.
Is there a minimum commitment?
There is no minimum commitment although your membership grants you an annual membership access and it automatically renews.
How do members cancel?
Members can cancel their account at their renewal period by sending us an email at support@arttitude. They can use our Live Chat to update their member status between 9:00AM PST and 5:00PM PST.